Zoom internet connection unstable once muted

[Kristy1108]

Hi, I having a problem that once I mute mic it show internet unstable and very lag. But once I unmute it back to normal.

Others apps/games no problem only Zoom and my internect connection no problem.

I did troubleshoot my laptop network and connectionshowed no problem and closed all behind apps that unnecessary but still got the problem.

My laptop is new Dell, please help to solve this problem as I need to use zoom to study everyday....😥

[occoalex]

Did you find out a fix for this? I am also having this issue in my company with many of our users.

[syi916]

This also happens to me. Which make it impossible to attend any webinars since I'm forced to be muted. I have not found a solution for this. 

[Martin007]

I have just started to have the same issue.  If I mute myself during a meeting, the other participants are also muted, although their voices break through intermittently.  I am on an Apple Mac, using the downloaded app.  All software up to date.