Zoom a multi-camera option

[TQL]

We have the following scenario, a Zoom Room using a Mac Mini as an appliance with two Rally cameras.
When we select the multi-camera option on Zoom, the cameras freeze and only start working again after we restart them.

Zzoom 5.16.0 (4348)

[bstrelko]

Sorry to hear!

Please ensure that your Mac Mini meets the requirements listed here: https://support.zoom.us/hc/en-us/articles/4423188231053-Using-Multi-Camera-mode-in-Zoom-Rooms

If you're running a relatively current Mac Mini, you should be OK - we have many Mac Mini rooms that are able to handle 2 cameras in multi-cam mode. 

Please also ensure that you're running the latest firmware on your Rally Cameras (this can be checked via LogiTune software or potentially the Logitech Sync portal).

Reboot all devices (including the Mac) after the updates. Please contact Zoom Support directly to report this as a bug if the issue persists.

[hanks]

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