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Zoom Mac App

melissamason
Zoom Partner
Zoom Partner

‎2022-11-08 10:27 AM

No problems yesterday but when I went to start my meeting today, it wouldn't update, nor load. I removed, reinstalled and still won't work. I followed the steps on the board without any success. iOS Ventura 13.0, MacBook Pro. 

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2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2022-11-09 09:27 AM

hi melissamason,

 

LC8 provided a solution which worked.

https://community.zoom.com/t5/Meetings/Mac-Ventura-13-0/m-p/82960/highlight/true#M45119

 

LC8 found a fix. LC8 went into settings and gave permission for installer to access LC8 downloads folder. The installation worked straight away after that.

 

LC8 went into settings, Privacy and Security, Files and Folders, then clicked on an arrow to the left of installer, which brings up the option to allow access to the downloads folder. This needs to be toggled on.

 

please give this a try and let us know your results.

 

thanks,  eliot

 
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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner
In response to Eliot

‎2022-11-09 10:32 AM

engineering hot fix is contained in 5.12.7 which was just released and should be available for Windows and macOS already: https://zoom.us/download

 

thanks,

 

eliot

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