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Video transmission interruptions while sharing


While sharing a presentation including videos all other participants in the meeting see the video only with interruptions while I as a host see them fine. 

My internet connection is fine. 

I already tried to play the preloaded video also from my desktop - it still does not work. 

What can I do?


Thanks for your support. 


Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi michaelak,


Your issues with screen sharing may have several different root causes.  For example, internet connection packet loss, speed, latency, wired or wireless, workload of your computer as measured by cpu and memory utilization, what zoom client or app you are using and video settings.  


please see the following articles:

Troubleshooting Zoom crashing while screen sharing


Troubleshooting high processor usage with the Zoom desktop client


Troubleshooting Zoom video crashes


Zoom Network Connectivity Tool


Ookla Speedtest - check detailed results for upload speed and download speed, packet loss, latency and jitter.  If you are using wifi, try a wired connection to router.


Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks,  eliot