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Update on macOS Monterey fails every single time

miklosUX
Explorer
Explorer

Updating from within the app on macOS Monterey fails constantly. I have to come to the Zoom website and find the download and then install the new version. Please fiX!

8 REPLIES 8

miklosUX
Explorer
Explorer

Uninstalled - reinstalled. Trying to update from within the app with "check for updates" it fails again.  Monterey 12.4/ Zoom version 5.10.6 (7526)

kentquirk
Newcomer
Newcomer

I have 5.10.4 (6592):

Zoom: "A new version of Zoom is available!"
Me: clicks "Update Now"
Zoom: "The update didn't work!"
Me: clicks "Retry" (repeat a couple of times)
Me: restarts zoom
Zoom: "Zoom has been updated!"
(5 minutes pass)
Zoom: "A new version of Zoom is available!"

miklosUX
Explorer
Explorer

Still going through this every.single.time.  😡

miklosUX
Explorer
Explorer

This is still happening after months and months of waiting for a solution. It's still the same! Can't update from within the app. Error code 10002.

JayneMW
Newcomer
Newcomer

Any resolution for this yet? I am getting the same problems with error code 10004 repeatedly.

Dadsteve
Newcomer
Newcomer

We too have this issue. Update fails every time on MAC and iPad.

terryc2c
Newcomer
Newcomer

Does anyone have an answer to this yet? Mine fails every time!  Very frustrating!!!

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @miklosUX @terryc2c @Dadsteve @JayneMW @kentquirk suggest looking into the KB article on Zoom error code 10004 and let me know if this resolves your issue! If so, don't forget to click the accept as solution button. Thanks! 

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