Unable to connect to MacBook

[Alguien1998]

After the last update of Monterey I can't share iPad screen via AirPlay on zoom. In the latest update there is a new feature where you can share iPad screen via AirPlay to MacBook natively. I do not know if it is possible that this generates incompatibilities with the application.

The iPad recognizes that it can be shared to the Zoom MacBook device, but when I tell it to connect it tells me that it is not possible. After that that option disappears and it appears that it can connect to the normal computer.

The issue is that when the iPad connects to the computer natively I can't use the computer's functionality, including Zoom itself.

[Alguien1998]

I tried but it didn't change it. I will try uninstall the zoom app cleaner (with some app or something) and we will see. Thank you for your answer!

[rmcavieres]

I have the same problem here! And it does not fix reinstalling the zoom app 😞 if anyone else knows I thank you a lot!

[Aeao]

Same problem here, I tried reinstalling Zoom but the problem continues.  I think I will have to downgrade to BigSur. 

[IC0 · Accepted solution]

Try system preferences—sharing—turn off AirPlay Receiver. It worked for me

[Aeao]

Thank you very much! it worked for me. 

[rmcavieres]

Thank you very much! This also worked for me!

[Alguien1998]

Thank you, it works!

[ABlairJamieson]

I am having this issue on macOS Monterey (12.2.1).  I don't see the option anywhere to turn off AirPlay receiver.

[dloesch]

Thanks, it also worked for me!

[Rosalind2]

Problem solved for me.  Return to main page, click on Support, and quote Error code 10004.  This brings up the answer - allowing easy installation of new update.

[RN]

Hi @Rosalind2 thats great! Suggest looking into the KB article on Zoom error code 10004 and let me know if this resolves your issue! If so, don't forget to click the accept as solution button. Thanks!