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2022-02-25 11:07 AM - last edited on 2022-03-14 10:16 AM by Bri
Hi, I did a research interview today. Normally this works perfectly but today, the transcript function clearly is unhappy, to say the least: 7 hours later, it is still marked as "transcribing". This was only a 30 minutes recording, so not a "novel".
I can work around that and put the recording through Otter separately but I'd like to know if anyone has any idea what might have happened. Many thanks.
Anna
2022-12-07 09:01 AM
Hey @Citizen689, wondering if you're still running into this issue? If so, suggest contacting Zoom technical support and they can further look into your issue
2024-06-14 11:35 AM
I am having this issue or a meeting that took place four days ago. My team has since successfully received the audio files and transcriptions for numerous Zoom meetings. Please help - Zoom tech bot was no help at all (waste of my time). I also tried to submit a ticket, but that was a dead end attempt. How do I reach a live person to assist?