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Still transcribing hours and hours later

Citizen689
Newcomer
Newcomer

‎2022-02-25 11:07 AM - last edited on ‎2022-03-14 10:16 AM by Community Moderator | Employee

Hi, I did a research interview today. Normally this works perfectly but today, the transcript function clearly is unhappy, to say the least:  7 hours later, it is still marked as "transcribing". This was only a 30 minutes recording, so not a "novel".
I can work around that and put the recording through Otter separately but I'd like to know if anyone has any idea what might have happened. Many thanks.

Anna

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-12-07 09:01 AM

Hey @Citizen689, wondering if you're still running into this issue? If so, suggest contacting Zoom technical support and they can further look into your issue

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Zoom Community Moderator
he/him/his

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lynnearoberts
Newcomer
Newcomer
In response to RN

‎2024-06-14 11:35 AM

I am having this issue or a meeting that took place four days ago. My team has since successfully received the audio files and transcriptions for numerous Zoom meetings. Please help - Zoom tech bot was no help at all (waste of my time). I also tried to submit a ticket, but that was a dead end attempt. How do I reach a live person to assist?

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