Round circle with warning hand showing up on a clients screen during a meeting

[SpiderLamb]

I have been using a private room to host 1:1 meetings. In one of the meetings the client let me know that a hand in a circle with line going around that changes color like something is loading shows up in the lower middle of her screen. (this is not a raised hand, as we experimented with that, but she said its a different icon and different position) It seems to happen 10 minutes before the end of our meetings, I have not had any other clients let me know this is occurring. I tried researching this but can't find an answer. Does anyone know what this might be.

Thank you!

[CybLight]

The issue your client is describing—a circular icon with a changing color that appears in the lower middle of the screen—could indicate one of the following scenarios:

1. Zoom Timer or Countdown Feature

Explanation: Some organizations or accounts have settings enabled for session time reminders, especially if a session is about to end (e.g., for free accounts or scheduled time limits).

What to Check: Confirm if your Zoom account or your client’s Zoom account has any time reminder or warning feature activated. This might be a setting enabled by the host or associated with a business account.

2. Third-Party App or Notification

Explanation: The icon could be coming from a third-party application on your client’s device, such as screen-sharing software, antivirus software, or other system utilities. These apps might display a visual indicator when an event (e.g., time running out or performance issues) occurs.

What to Check: Ask your client if they have any such software installed and running during your meeting.

3. Connection or Performance Indicator

Explanation: Some video conferencing platforms (or even devices) display a visual notification when network or device performance is struggling. For example, the circle might indicate buffering or a temporary drop in connection quality.

What to Check: Ask your client if they notice the icon when their internet connection slows down or if they experience any video/audio quality issues at the same time.

4. Custom Zoom Integration or Plug-In

Explanation: If your client’s Zoom app has custom integrations or plug-ins installed (e.g., for meeting analytics or tracking), they might see unique icons or notifications.

What to Check: Ask your client if they use a modified version of Zoom or have any integrations enabled, and suggest disabling them temporarily to see if the issue persists.

5. Device-Specific Feature

Explanation: If your client is using a specific device, like a smartphone or tablet, this could be a device-specific feature. For instance, some devices display unique notifications for events like screen recording or energy-saving mode.

What to Check: Determine the device and operating system they’re using, and research any native features or behaviors.

                 What can be done:

• Check Zoom SettingsReview your account settings and theirs to look for any active features related to timers or notifications.
• Gather More DetailsAsk your client for a screenshot or detailed description of the icon to better understand its source.
• Update ZoomEnsure both you and your client are running the latest version of the Zoom app, as updates often resolve unexpected behaviors.

Find out the cause of the hand is possible by diagnostics and testing, without a screenshot or video of what is happening - it is difficult to find out why this happens.

Success in solving 🧐