cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Can't see shared screen

Jessica_Nguyen
Newcomer
Newcomer

‎2025-01-08 11:12 AM

Hi,

I have been in 3 different zoom meetings now and when the presenter shares their screen, all I see is a white box. I cannot actually see their screen. Has anyone else run into this and know of a solution? It's only happened the past few times. I never had any issues before with seeing other people's screens when they were sharing.

Thank you.

Topics:
0 Likes
1 REPLY 1

FarioConsulting
Participant
Participant

‎2025-01-14 03:14 AM

Hi,

You can try using the TCP connection for screen sharing to resolve this issue. On your desktop app, go to Home > Settings > Share Screen > Advanced and enable the TCP connection option if it's not already enabled.


Harsh
farioconsulting.com
0 Likes