Recording resolution

[AndreaG1]

I have been trying to get a higher resolution on my zoom meeting recordings for MONTHS now. I have dealt with internet providers,  routers etc. Everything is working fine. My speed etc is high so I dont know what to do. My  recordings are now always 640 x 360. I have  clicked group HD, and also. made it  always on the higher recording setting in meeting settings.I use this content for art tutorials but I cant really use them as the resolution is so low. My recordings are  about an hour long,  but even shorter ones aren't  recording great either. I have a paid account.  even a 720 would be  better than what I have been getting. Please help Me. 

Andrea 

[Ohkawa]

@AndreaG1 

In the Workplace app, the Zoom video resolution can be set to HD by checking the HD checkbox in Camera.

[AndreaG1]

I have every setting already suited that is supposed to be for higher resolution as stated in my initial post

[GloriaReyes]

How is everything going now?

[AndreaG1]

Nothing has changed because no one gave me any idea ideas on what to do. I’ve done everything that was mentioned prior to me posting this and it’s not like I can even reach out to Zoom to get any insight.

[MGSR]

Hello there,

I'm sorry for the late response and the inconvenience. 

 There are various factors that can affect your local or cloud recording, including the number of participants and meeting settings. You can refer to the table provided in this link for the resolution of your local or cloud recording.

Let us know if you need further assistance. 

[AndreaG1]

I already have looked at that a million times it’s only me and a few other people and my Internet seems to be completely fine and fast as I’ve dealt with buying new Internet, new routers and new everything and they don’t know why I’m getting a low recording resolution either.