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Recording resolution

AndreaG1
Newcomer
Newcomer

I have been trying to get a higher resolution on my zoom meeting recordings for MONTHS now. I have dealt with internet providers,  routers etc. Everything is working fine. My speed etc is high so I dont know what to do. My  recordings are now always 640 x 360. I have  clicked group HD, and also. made it  always on the higher recording setting in meeting settings.I use this content for art tutorials but I cant really use them as the resolution is so low. My recordings are  about an hour long,  but even shorter ones aren't  recording great either. I have a paid account.  even a 720 would be  better than what I have been getting. Please help Me. 

Andrea 

2 REPLIES 2

Ohkawa
Community Champion | Customer
Community Champion | Customer

@AndreaG1 

In the Workplace app, the Zoom video resolution can be set to HD by checking the HD checkbox in Camera.

Ohkawa_0-1734443199687.png

 

I have every setting already suited that is supposed to be for higher resolution as stated in my initial post