Questions in Q&A not seen by others

[Cassa]

Since yesterday I noticed that none of my questions in the Q&A were answered but seeing other participants questions being answered. I attended three meetings this morning and none of my questions were seen by the other participants. How do I fix this?

[Tash_Balaguer]

Hi @Cassa - can you clarify if you attended as a participant? Is this a webinar or regular meeting? Typically, if you are a participant and you submitted question, the people at the backstage get to choose what questions they will provide an answer to. 

[Cassa]

Hi @Tash_Balaguer I was a participant in three meetings today, one was a webinar. They meetings were from different organizations, unrelated. All the other participants questions were answered in the Q&A in all the meetings, except for mine. I opened the meeting on both my phone and computer and could only see my message on the device that I typed the message on. So the messages I typed on the computer, I was not able to see on the phone. Those I typed on the phone, I was not able to see on the computer. 

[andrewridge]

I have the same issue

[Ray_Harwood]

Welcome to the Zoom Community, @Cassa and @andrewridge.

As participants, you will see different behaviors in the Q&A panel.  Each  meeting/webinar host has the option to set up Q&A differently, including who sees the questions, whether they can be asked anonymously, etc.  And when a host or panelist answers your question, they have the option to make the answer just visible to you, or to everyone.

[Cassa]

@Ray_Harwood While this may be true, I was able to see everyone else messages and the responses to all their questions from the host. None of my questions were answered because they were not seen. I even wrote in the chat "Can anyone see this message?" and got no response.

[Howdie]

Yes, same here since updating my desktop to Sequoia.  And the legend "only visible to you until Approved" did not make enough sense for me to explore further.   Other people were responded to.   Zoom interface isn't friendly anyway: you have to go excavating to confirm in advance whether your sound is capable of getting through.  Today, even that was not accessible.  Best one can say is Zoom is rather less clunky than Microsoft Teams.  I have tried several times to nudge Zoom to add a sound volume meter upfront, and a tone control to adjust those muffled/booming contributors we all know so well!  No answer, of course.

[Ray_Harwood]

Hey, @Howdie.

Many of us who host Zoom meetings, webinars, and events professionally are waiting for a way to see – and potentially even adjust – attendee audio levels. But honestly, most people attending Zoom sessions aren’t interested enough in the details to want a meter, and are probably more likely to complain about it if it’s there.  If the audio icon has bouncing green in it, your audio is getting through, though that’s no guarantee you’re being heard. 

Regarding feedback to Zoom: Zoom has a broad range of users with very different workflows, so any update will land great for some and poorly for others. The team reviews patterns and trends in feedback, but they can’t realistically customize the experience or respond personally to every request. When you share clear, specific examples of what’s harder for you, it really helps make sure your perspective is part of those broader decisions.

As a Community Champion, I have been able to push Zoom to embrace certain requests when I see they come from a broad range of the user base, and I know they do review the feedback that you and I send in. Keep sending it! The more they hear, the more likely they are to pay attention, provided it is clear what the issue is and how it affects a range of users.

[Howdie]

Hello Ray.  Your response is much appreciated.  Yes do please keep nudging Zoom - it isn't friendly to the untutored user, probably the majority.  That sound indicator is near invisible on a phone: time and again a Zoom session starts with a scramble among those who wonder why nobody is answering them.  Another issue, in the narration biz, is performers try to play in a rehearsal track not realising it does not go across.  Please, Zoom, think Audio.