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Profile picture not showing up when I join a meeting or turn off video


I have a profile picture for my Zoom account which previously showed up when I joined a meeting (before I turned on Video) or when I turned Video off during a meeting.

Recently my profile picture stopped appearing when I was signed in with the

video off. This has happened in several different meetings.

I have a Zoom account, and if I start a meeting my profile picture does appear when I have Video off.


How can I fix this?



Community Champion | Customer
Community Champion | Customer

Hello, Caroline. I'm sorry you are having issues with your profile picture not appearing with the video off. Here is what I would try.

  1. Go to the Zoom web portal.
  2. Sign in
  3. Click Profile
  4. Click the pencil (see the image attached)
  5. Add a new photo
  6. Save if needed
  7. Start a Zoom meeting with the app and see if your picture shows with the camera off. 

Please let me know if this works. If it does work, please click Accept as Solution

That worked for me.

I have the same issue.  I tried your steps and it still doesn't work.

could it be that my picture is too large?


Are you saying change images/photos?


Is there a way to get your profile image to show during a call without logging into your acccount first?