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Problems playing streamed recording on Android phone

LottieE
Explorer
Explorer

When sharing links to recorded Zoom meetings, we're getting reports the videos won't stream on Android phones. The video starts playing but stops after a minute or so, and looks as if it's loading but never does. Streaming runs smoothly on computers, tablets and Iphones. Is there a solution to this problem?

1 ACCEPTED SOLUTION

aileenfelix
Zoom Employee
Zoom Employee

Hi LottieE - when I encountered this before, the video played when I skipped forward manually.  But, what I would recommend for you to do is to create a support case through this link, as our tech engineers will be best suited to look into recording playback and web client/mobile app issues for you. 

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1 REPLY 1

aileenfelix
Zoom Employee
Zoom Employee

Hi LottieE - when I encountered this before, the video played when I skipped forward manually.  But, what I would recommend for you to do is to create a support case through this link, as our tech engineers will be best suited to look into recording playback and web client/mobile app issues for you.