Problem with participants' ability to record

[jcm1948]

I'm a public speaking instructor, and hold live Zoom sessions to listen to my students' speeches. I have my settings set up so that participants can record on their computers, and I can also record to the Cloud. Last year, everything worked just fine...but now, for some reason none of the students are able to record on their computers, even though the program says, "Recording in progress." I'm NOT intentionally recording their speeches unless they get a notice that they can't record from their end...and yet, their speeches are recording to the Cloud, but not recording on their end. Anyone have an idea of what's going on?

[jdott16]

Hello,

From the sound of it when you record to the cloud it goes to the host of the meeting's account. No other user would be able to access the cloud recording, but you could share the recording after the recording has processed if you like. If local recording is enabled, users should have the ability to locally record a meeting to their device. I would advise checking out the following articles to make sure your settings are configured to allow local recording from participants in your meetings.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062627

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063640

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059856

Thank you,
Jake