Problems playing streamed recording on Android phone

[LottieE]

When sharing links to recorded Zoom meetings, we're getting reports the videos won't stream on Android phones. The video starts playing but stops after a minute or so, and looks as if it's loading but never does. Streaming runs smoothly on computers, tablets and Iphones. Is there a solution to this problem?

[aileenfelix · Accepted solution]

Hi LottieE - when I encountered this before, the video played when I skipped forward manually.  But, what I would recommend for you to do is to create a support case through this link, as our tech engineers will be best suited to look into recording playback and web client/mobile app issues for you.