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Presence status crashed by Zoom

LEll
Newcomer
Newcomer

‎2024-07-03 06:58 AM

Dear Sir or Madam,

 

in a terminalserver environment we use MS Outlook 2016 32-bit with a CTI integration from a Third-Party-Software and have a problem with the latest Zoom VDI software.

 

We just updated from ZoomInstallerVDI_x86_5.17.10.24730.msi to ZoomInstallerVDI_x86_5.17.13.25060.msi.

The Zoom Plugin for Microsoft Outlook is not installed.

 

After this update process we do not see the precense status of our 3rd-Party CTI software in Microsoft Outlook anymore.

If we uninstall the Zoom VDI software, presence status is still not working.

If we rollback a snapshot of the server the presence status is working proper.

 

We tried some kb articles from the internet:

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence...

https://learn.microsoft.com/en-us/outlook/troubleshoot/user-interface/presence-icons-do-not-show-in-...

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065423

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066033

 

Thank you for your assistance.

 

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