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2024-07-03 06:58 AM
Dear Sir or Madam,
in a terminalserver environment we use MS Outlook 2016 32-bit with a CTI integration from a Third-Party-Software and have a problem with the latest Zoom VDI software.
We just updated from ZoomInstallerVDI_x86_5.17.10.24730.msi to ZoomInstallerVDI_x86_5.17.13.25060.msi.
The Zoom Plugin for Microsoft Outlook is not installed.
After this update process we do not see the precense status of our 3rd-Party CTI software in Microsoft Outlook anymore.
If we uninstall the Zoom VDI software, presence status is still not working.
If we rollback a snapshot of the server the presence status is working proper.
We tried some kb articles from the internet:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065423
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066033
Thank you for your assistance.