Message about 40min time limit with Pro license and 3 or more people invited

[OJMR_Architects]

We have a Pro license for the "meeting" account in the conference room. This is a the licensed account, with the email address (local Exchange) that will be sending out the invites.
However, when selecting for example 3 or more employees for an invite to a scheduled meeting, each time a message pops up that mentions that meeting for 3 or more people are limited to 40min and that we should upgrade to a "Pro" account (which we already have).
Is this just a "false" positive or could this be due to the fact that the Outlook plugin originally was installed through a different (free/Basic) account, which we are actually not using?
All meetings are to be scheduled through the "meetings" email account, though that even a technically 1:1 meeting actually would have 3 participants (in this case, the "meeting" account, which is on the machine in the conference room where camera and desk microphone/speaker is located, as well as one inhouse and one external participant (though they have the meeting in their calendar, even though, at least in the case of one or more inhouse participants, this is just for the calendar entry, but only one active participant at the host end is involved ("Meeting").
I am inclined to just ignore that message (there's even a checkbox for that) or would this meeting in fact be cut off after 40min?

[Ray_Harwood · Accepted solution]

Hi, @OJMR_Architects,

You probably just need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 

Follow these steps taken from the article:

• Sign in to the Zoom web portal.
• Click User Management, then Users.
• Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
• Click Edit at the end of the user row. This will open a window.
• Choose the User Type to assign, selecting “Licensed”.
• After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license. Click that.
• (Optional) Assign add-ons by checking the boxes for the add-on. You will not likely have any add-ons, so skip this step.
• Click Save.

The license is now applied to the user and you can use it immediately.  If you have more than one license purchased and more than 1 user, you might need to repeat this process for each user.

[OJMR_Architects]

Nope. There is only one account ("meeting") and that one shows as "license assigned". Yet, when making an appointment with that user, it always brings up that 40min warning message. I had made a test, where I had three users ("meeting", one other employee and one "outside" user) in a dummy meeting session and it stayed on for at least a couple of hours. Not quite sure if this would indeed be a valid test but it seems to indicate that the message when setting up that meeting in Outlook is just a "false positive"....

[Bort]

It could be that the Outlook plugin or addin is storing older credentials and has not realized that the user is licensed. I would recommend signing out of the Outlook plugin or addin, then signing back in. That should resolve the "false positive".