Lose control of output volume while using Jabra Evolve2 40 (Macbook M1)

[Zoom-user-123]

Hi,

I believe this is a Zoom or system setting issue, but I can’t figure out how to fix it. Why do I say that? Because with other apps such as Spotify, YouTube, and VLC, I am able to adjust the output volume either in-app or through the master volume.

However, the problem arises when it comes to Zoom—I can’t adjust the in-app output volume, and even if I try to control it using the system master volume, it doesn’t work. There is sound, but it’s very loud, and I can’t adjust it at all.

Anyone has the same problem or solution to this?

[Eliot]

hi @Zoom-user-123 ,

Jabra Evolve2 40 is on zoom’s

Supported USB HID devices for the Zoom Workplace client

Suggest that you use Jabra direct to update the software on your Jabra evolve2 40.

Jabra Direct - Engineered to optimize and personalize your headset

On zoom client, go to settings and audio.  Enable synch buttons on headset.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot