Lenovo T14 of various generations crashing/locking up more recently with Zoom. What is the deal?

[1ceL]

We have hundreds of T14 and T14s Lenovo models ranging from Gen 2 to Gen 5 modesl with Intel I7's and integrated Intel HD/Xirus graphics.  We've been seeing an uptick in more users experiencing locking up/freezing/rebooting on our deployed windows 11 24H2.

Earlier this year we had to have people switch to Direct 3D9 on there zoom settings and or disable hardware acceleration as we were having a variety of issues with our Generation 5 Intel T14s being very unstable with zoom. 

however, it looks like the more recent Zoom Workspace no longer allows users to change those settings and we are now having an uptick in more crashes/blue screens/random restarts on our Generation 5 Intels with i7 Pro cpus.  

I came across this post indicating that Lenovo is at fault due to drivers from Intel?  I would really like to know Zooms stance on this, not just pointing the finger at Lenovo

https://community.zoom.com/t5/Zoom-Meetings/Lenovo-laptops-crashing-on-Zoom-meetings-please-help/m-p...

https://pcsupport.lenovo.com/us/en/solutions/HT518017

[1ceL]

Anyone?

[CarlaA]

Hi @1ceL, 

Please update to the latest version of Zoom and restart your device before opening Zoom. After restarting, check if the issue still occurs.

[cdiamond]

I have the exact same issue where a Zoom Engineer is supposed to be looking into the issue. Updating my app to the newest, most up to date version did not help.

The computer has a crash log that states almost every time that it has to do with the Windows Camera Service. Coincidentally, the app only crashes when joining/ initiating a call or joining/ initiating a meeting (which are the worst times for the app to crash). I've opened numerous tickets and now am being told by level 2 TSAs to wait for the response from the Engineers.

No solution, but I thought I would share would we've encountered up to this point. #WeveBeenDealingWithThisSinceLastYear

[cdiamond]

I have the exact same issue where a Zoom Engineer is supposed to be looking into the issue. Updating my app to the newest, most up to date version did not help.

[MGSR]

Welcome to the Zoom Community, @cdiamond! We would like to acknowledge receiving your ticket to our technical team. To assist us in resolving your issue as quickly as possible, please reply to the ticket with the requested logs or any additional information.