Zoom Clips — All features broken after recent update, clients can’t download clips!

[Hananbukhari]

Hello — I’m really disappointed with Zoom Clips lately. Since the most recent update (around [insert date]), none of the features seem to work as expected.

• I record clips, but when I share the link with clients, they get an error when trying to download or view them. We are absolutely sure the sharing settings are correct.

• I’ve lost multiple important clips — they simply vanished from the library, even though I never deleted them. This is very concerning.

• I relied on Zoom Clips for delivering training materials and client deliverables. Now I have to re-record everything or switch to another tool, which is a huge time sink.

• I tried contacting Zoom support, but only got boilerplate responses or referrals back to community forums. That doesn’t help when I have paying clients waiting for content.

If Zoom wants people to trust Clips for professional use, these issues need to be addressed immediately. I’m asking:

1. What backup/recovery options exist when clips disappear?

2. Why are clips not accessible to recipients despite giving appropriate permissions?

3. When will Zoom ensure Clips become stable and reliable for professional workflows?