Samsung Tab A7 Lite - No Media Controls Available

[PadreDiTRex]

Had a recent update to Zoom app on Samsung Tab A7 Lite tablet; the meeting room no longer shows media controls...

| symptoms | 

- 'Always Show Media Controls' is 'ON' in settings

- Before joining a meeting the preview screen shows the media controls; once meeting is joined, no media controls are visible

- - Tapping anywhere / everywhere on the meeting screen results in 'notta', no media controls

- - Only way to show media controls is when entering picture-in-a-picture feature by selecting the Samsung Android Recents Button and selecting Zoom

| actions taken |

- 1) Rebooted tablet = notta

- 2) Cleared Zoom cache = notta

- 3) Uninstall / reinstall Zoom app = notta

Thanks in advance for any support provided... have a great day 

[ommoas]

I'm having same issue on Samsung A9. There's a related thread where Zoom have acknowledged problem and will post update when fixed. Frustrating.. but I hope this helps!

https://community.zoom.com/t5/Zoom-Meetings/No-toolbar-only-mute-button-on-android-phone/m-p/241316#...

[PadreDiTRex]

Thank you Ommoas for your time and for the information.  Have a great day and weekend.

[MGSR]

Hello there,

Our technical team has acknowledged this issue and is actively working on a solution.

We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

For now, thank you for your patience and understanding.

[PadreDiTRex]

Thank you for the acknowledgement and information regarding the pursuit of a solution.  Appreciate it and wishing you a great Friday and weekend.

[MGSR · Accepted solution]

Hello @PadreDiTRex,

Thank you for your patience.  We confirm Zoom Android v6.6.5 will resolve it for you.  This version is in the process of being released to the Play Store.  Please update when it is available.

Let us know if you have any additional concerns.

[MGSR]

Hello Community Members! The 6.6.5 version is now available on Android devices. Kindly update your Zoom apps and let us know if you need further assistance. Thank you!