cancel
Showing results for 
Search instead for 
Did you mean: 

Issue with virtual background

PiscesMac
Newcomer
Newcomer

A few updates ago, the Zoom app stopped showing my background when I had the Virtual backgrounds turned OFF! What I see is myself with a light blue gradient background. What am I missing? Is there a setting somewhere to set? The Zoom support bots were no help(endless loop of the same suggestions that don't work or don't apply). I appreciate any help anyone has to offer. 🙂

3 REPLIES 3

YaBoiB
Community Champion | Employee
Community Champion | Employee

Hello @PiscesMac

 

 When you go into settings on the Zoom Workplace desktop client and you click on virtual backgrounds do you see the none with a blue border around it like the screenshot I posted?

Screenshot 2025-01-03 at 4.58.46 PM.png


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

Brandon,

 Thanks for responding. Yes, I hit the "NONE" option but I still get a blue gradient color around my image. I should have been clearer in my original post. 

PiscesMac
Newcomer
Newcomer

My bad, when I said the Virtual backgrounds were "OFF", I should have said I pressed the "NONE" option.  Yes, I did. I still see a light blue color gradient. Thanks for responding. I would post a pic but I don't have permission to upload images.