How to enable the client log

[kitleong]

sometimes cannot log in to Zoom and would like to know how to enable the client log for troubleshooting.

[Patricia_B · Accepted solution]

The steps to enable the client log differ by device type and require guidance, preferably on a call, by our support team. I would suggest opening a ticket so we can assist you with enabling and gathering the necessary logs.

You can find an article with all the ways to contact us here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

Or you can submit a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000996591 

If this helped, please remember to click on the "Accept as Solution" button below.