How to activate the microphone

[thanhloan12]

Hello guys,

I have got in trouble when I tried to use my microphone on Zoom platform. I don't know what exactly happened to my microphone. It's a weird thing that I still can use microphone from laptop in other platforms, except Zoom. When I share the sound, I still hear the soundtrack, but not my voice. I have checked the microphone on the Zoom setting, but it does not work. Can anyone help me fix this one?

[Ohkawa]

Hi, @thanhloan12 

I'm sorry to hear that you are having trouble with that.
I have been experiencing this since May of this year when using a bluetooth connected microphone.
In my case, the time when the problem occurred coincides with the time of the Windows update that accompanied the addition of the device sync on/off function in Teams. not only Zoom, but also Teams has been experiencing frequent events where the microphone and headphones become unusable as soon as a meeting is joined.
As a countermeasure, we have implemented to disconnect the Bluetooth microphone once and reconnect it.