How do I make myself admin?

[SarahCarr]

I am the only user on my Zoom account, and my role is owner. The account has no admin, and I unable to add myself as an admin. This is preventing me from using some features that require admin approval.

Do I have to add another user in order to make myself admin? Is there no alternative solution?

[Frank_TB · Accepted solution]

Hello,

The owner of the account automatically has the highest admin level.

You should study how Zoom admin works to understand your abilities.

 Zoom has many resources to explain how to use Zoom as an Admin.

https://learning.zoom.us/learn/public/learning_plan/view/268/getting-started-with-zoom-meetings-admi... 

https://learning.zoom.us/learn?_ga=2.11925245.855110038.1722797056-889952073.1659099488 

https://community.zoom.com/t5/Billing-Account-Management/bd-p/account-billing 

Regards

If my reply helped, don't forget to click the accept as solution button!

[SarahCarr]

Actually, I worked out what the problem is. Thanks

[SarahCarr]

Thank you for your reply, but I am still unclear on why under "roles" it has "0" next to admin. 

I may very well have the highest admin level, but I still cannot access features that are admin only.

I was hoping that someone here could provide a quick answer to avoid having to do a 54 minute course on something this basic.

[Frank_TB]

Zoom does not enumerate owners as there has to be an owner and there can only be one owners.

Roles

Owners - 1

Admins - 0 

members - 1

Is how you can imagine it if you have no admins besides the owner role.  The Owner role is the highest admin by default. 
You can give an admin role to the owner in account management. This might be useful if a team of admins were be grouped.

How to add members to roles

1. Sign in to the Zoom web portal as the account owner or user with the privilege to edit account settings.
2. In the navigation menu, click User Management then Users.
3. Select the check box to the left of the users that you want to assign a role.
4. Click the Change Role button.
   This displays the Change Role dialog.
5. Choose the name of the role to which you want to add users.
6. Click the Save button to return

Regards

If my reply helped, don't forget to click the accept as solution button!

[YeeJY]

Is this option only available to account owners? I am an admin and I don't see the option to change the role.

[badger222]

Me too ! I am unable to use Zoom as it keeps saying I need to update the app and when I try it says I have to contact my 'zoom administrator'. I am literally a single person using zoom at home. Chat tells me to find 'device management' in settings in order to try to make myself a 'zoom admin' but I don't even see that. Its been years now of being unable to use Zoom. Very isolating and no real idea of how to get help. Good luck everyone.