Errorcode: 10001 - Update can not be installed

[MichaelR]

Hi, I use a new macbookpro with M3 Pro apple chip.
Zoom Version: 5.15.7 (21404)
When I try to install the Zoom update, above error code stops the installation.
Anyone any idea?

Thanks

[dgermino]

I'm having the same issue.  Did you every find out how to resolve this?

Thanks!

[MichaelR]

No. I'm still having it.
No idea. and zoom support is no help at all!
I think they are not ready with the MAC tech and won't say it.

[ZoomZoom]

Hi, @MichaelR .

5.15.7 is an old Zoom version. Can you try to uninstall it and download the latest one from https://zoom.us/download?os=mac 

You will want the one for Apple Silicon.