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Errorcode: 10001 - Update can not be installed

MichaelR
Newcomer
Newcomer

‎2024-05-10 03:14 PM

Hi, I use a new macbookpro with M3 Pro apple chip.
Zoom Version: 5.15.7 (21404)
When I try to install the Zoom update, above error code stops the installation.
Anyone any idea?

Thanks

Topics:
3 REPLIES 3

dgermino
Newcomer
Newcomer

‎2024-09-29 12:45 PM

I'm having the same issue.  Did you every find out how to resolve this?

Thanks!

0 Likes

MichaelR
Newcomer
Newcomer

‎2024-10-08 05:42 AM

No. I'm still having it.
No idea. and zoom support is no help at all!
I think they are not ready with the MAC tech and won't say it.

0 Likes

ZoomZoom
Community Champion | Employee
Community Champion | Employee

‎2024-10-08 07:05 AM

Hi, @MichaelR .

5.15.7 is an old Zoom version. Can you try to uninstall it and download the latest one from https://zoom.us/download?os=mac 

You will want the one for Apple Silicon.

 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz