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Zoom AI Companion2024-06-25 03:43 PM
Dell 5550 Laptop Camera does not work in Zoom. Works everywhere else, just not Zoom
Windows 10 22h2 no new updates available
Zoom 6.1.0 (41135)
Works on Teams
Works in Camera App
Works in Webex
Works fine Teams on the web
When going to video settings in Zoom, camera has no activity light and just shows grey box.
"Integrated Webcam" is Shown
Uninstalled Zoom completely. Reinstalled it. Same issue.
Uninstalled zoom using "Clean Zoom". reinstalled it. Same issue.
Confirmed privacy allow camera/mic settings in windows privacy settings
Deleted camera from device manager, rebooted and had it reinstall.. same issue grey box in zoom.
Camera works, just not in Zoom
2024-06-26 07:41 AM
ran dism /online /cleanup-image /restorehealth
reboot
same grey box issue, camera works in other applications, just not Zoom
2024-06-26 07:53 AM
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060407
After installing the older version of Zoom (windows7 64-bit), from the link above. The camera works just fine in the older version.
What happened?
2024-06-26 08:01 AM
After allowing the program to update to 6.1.0 (41135)
The camera is no longer working in Zoom.
2024-06-26 08:50 AM
Versions before Zoom Workplace work with the camera. If I upgrade to Zoom Workplace, the camera no longer works.
2024-07-02 02:50 PM
2024-07-26 02:25 AM
Hi @Jimtech, can you try switching to different Video Capturing Methods under Zoom settings -> Video -> Advanced to see if it helps?
2024-09-16 01:38 PM
I didn't use zoom since last year or more. I installed the latest, 6.2 on Dell 5540, joined a meeting, saw the cam light blink and go off. Had to restore/fix seetings in MS Teams, my WIN10 for integrated cam. Zoom settings all tested checked, recognizes integrated cam, cam does not work. Spent lot of time looking, trying, no solution, even Advanced video cam settings change do not help.