Could not find recorded meeting

[Mirandam]

When the meeting starts, it is automatically recorded. When it's over, it will be confirmed that the cloud-recorded edition has been sent.

However, I am not an advanced edition user, so I could not find the cloud-recorded edition.

When I try to locate the record on my Mac, there is no such file.

When I set up to record the meetings locally, that is, on my Mac under my account, it shows that it is already locally recorded. 

I am kinda in a bad loop here. 

Could someone help me with this? Or tell me a number that I could call to reach? I called the Hong Kong office, but it was AI.

Thank you so much.

[ArvinG]

Hi @Mirandam – Are you the host of this meeting? In my mind this is likely happening because of one of the following reasons:

• Cloud Recordings are only available for licensed Pro, Business, or higher accounts. If you’re on a Basic (free) plan, any auto-recorded meetings are saved to the host’s cloud, not yours.
• If you weren’t the meeting host, the recording belongs to the host’s account — even if you see the red recording icon.
• Local Recordings save to your computer only if you’re the host or the host gave you permission to record. You can find these under: Documents > Zoom > [Meeting Name + Date]

Thanks!

[LisaPotter]

I'm having the same problem. I got permission to record to my computer from the host, but the recording is not in my documents folder, or anywhere else that I can see.