Cannot share videos from iPad Photos app (but can from Mac using Photos app)

[douglerner]

First, I have to say, trying to reach Zoom support is a complete nightmare. The worst I have ever encountered with any company. The chat support says my account doesn't have live chat support. But I have the Pro plan which is supposed to. I tried phone support and they said my account doesn't include live phone support and to use chat support. Just going in circles. It's horrible!

Anyway, the problem I'm having is just this. I would like to share media - photos and videos from my Photos app - during a meeting.

There is no problem doing this on my Mac. But on my iPad I can't find the videos. It's not listed as one of the media types to share.

Is there a solution for this?

And if somebody from Zoom support wants to contact me about how hard it is to get support I would also appreciate that.

Thank you.

[storyhub · Accepted solution]

try sharing the screen (instead of photos) then select the photo app then select the video.

[douglerner]

Thanks for your reply. I tested sharing my screen in Zoom on my iPad, and I get a notice about starting a broadcast and that everything on my screen will be recorded. It doesn’t seem to “just share the screen” like on my Mac. It does a countdown and starts recording it seems. Should it be something different?

[storyhub]

That is exactly correct and that is IOS doing the "Broadcast" which is airplay. You can do the same outside of Zoom to "Broadcast" to an apple TV by using the "screen mirroring" function in the control center menu.

[douglerner]

Anyway, I just tested using share screen and starting broadcast. It worked fine and the other person could see (and also hear) my video that I played from inside the iPad Photos app on my screen. So thanks.