About douglerner

douglerner · 2024-10-04 03:37 PM

According to the pricing plans page, Pro level subscriptions include ticket and live chat support. But every time I try to do either, even after confirming I'm properly logged in, I'm told my membership doesn't include support. I have no way of askin...

douglerner · 2024-10-03 12:01 AM

First, I have to say, trying to reach Zoom support is a complete nightmare. The worst I have ever encountered with any company. The chat support says my account doesn't have live chat support. But I have the Pro plan which is supposed to. I tried pho...

douglerner · 2024-10-11 03:50 PM

Thanks for your reply. But I'm looking at the pricing page right now and it shows this: I couldn't find the ticket support link anywhere, so thank you for providing that.If the pricing page has mistake on it, it should be corrected, don't you think?T...

douglerner · 2024-10-10 05:30 PM

Does anybody from Zoom read these forums? I really would like to know why, as a paid subscriber, I am unable to reach Zoom support. The information on your subscriptions says I should be able to. Thanks.

douglerner · 2024-10-04 10:10 PM

But... my subscription says it includes ticket and live chat support. I'm paying for my membership. If I want direct support via chat or creating a ticket, shouldn't I be allowed to instead of denied the opportunity?

douglerner · 2024-10-04 05:57 PM

Anyway, I just tested using share screen and starting broadcast. It worked fine and the other person could see (and also hear) my video that I played from inside the iPad Photos app on my screen. So thanks.

douglerner · 2024-10-04 12:11 AM

Thanks for your reply. I tested sharing my screen in Zoom on my iPad, and I get a notice about starting a broadcast and that everything on my screen will be recorded. It doesn’t seem to “just share the screen” like on my Mac. It does a countdown and ...

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Why can't I reach support? I am a Pro subscriber.

Cannot share videos from iPad Photos app (but can from Mac using Photos app)

Re: Why can't I reach support? I am a Pro subscriber.

Re: Why can't I reach support? I am a Pro subscriber.

Re: Why can't I reach support? I am a Pro subscriber.

Re: Cannot share videos from iPad Photos app (but can from Mac using Photos app)

Re: Cannot share videos from iPad Photos app (but can from Mac using Photos app)

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

User Activity

Why can't I reach support? I am a Pro subscriber.

Cannot share videos from iPad Photos app (but can from Mac using Photos app)

Re: Why can't I reach support? I am a Pro subscriber.

Re: Why can't I reach support? I am a Pro subscriber.

Re: Why can't I reach support? I am a Pro subscriber.

Re: Cannot share videos from iPad Photos app (but can from Mac using Photos app)

Re: Cannot share videos from iPad Photos app (but can from Mac using Photos app)