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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Background image not changing

lambchristine77
Newcomer
Newcomer

‎2024-02-25 12:31 PM

Hi,

I have been so frustrated! I uploaded some new images into my Zoom settings and changed my background image to a new one. The problem is that even after making this change, the old image is still the one showing up in my background. 

 

Why is this happening? I made the change, why is my change not taking effect, but holding on to the old image?

 

I tried going back into my settings multiple times to make sure I clicked on the new image I wanted, but it is not registering the change whenever I go to a Zoom meeting.

 

I hope someone can help me with this, because I don't know what else to do! This seems like a simple enough change to make, yet it is not working.

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3 REPLIES 3

ArvinG
Zoom Employee
Zoom Employee

‎2024-02-26 12:04 PM

Hey there! Sorry to hear that you're having a hard time with changing your Virtual Background. I'm not sure why it's behaving that way and I couldn't replicate this on my side so here are a couple of recommendations that I have:

  1. Can you check that you have the updated version? (Zoom Client > click on your Profile Picture > Check for Updates). If need be, continue with the update. Then, log out and log back in. 
  2. If issue still persist I would suggest you submit a Support Ticket so we can take a deeper look at this issue.

jlodato23
Newcomer
Newcomer

‎2024-07-16 11:21 AM

I am having same issue, there is no way to change the background photo anymore. i have even terminated my account and re did it. nothing works.

mkieland
Newcomer
Newcomer

‎2025-01-29 05:42 PM

This is ridiculous and in order to get any support they tell me I have to pay more money to speak with someone after two days of trying to fix this issue based off of useless articles.

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