Cannot find location to change audio e.g. original sound and background noise supp., in my settings

[Cillamarie]

I have had Zoom Workplace Pro for a number of years.  In the past, I could adjust my audio settings in order to sound a bell (like a musical instrument) and it could be heard by participants.  I either changed the background noise suppression, or used original sound.  I have not changed the settings in over a year, but suddenly other participants could no longer hear the bell.  When I tried to look at the settings, I could no longer find any option to adjust the audio -- either background noise suppression or original sound.  I followed a recent zoom tutorial which showed exactly what I wanted, but it is NOT  listed as an option on my settings list!  

Any thoughts?

[MGSR · Accepted solution]

Hello @Cillamarie,

Welcome to the Zoom Community! We're glad to have you here.

Here are some troubleshooting steps to help you restore these options:

1. Update Your Zoom Client

   • Make sure you are running the latest version of the Zoom desktop app. Outdated versions may not display all available audio settings.
   • To update, open Zoom, click your profile picture (top right), and select “Check for Updates.”

2. Check Audio Settings in the Zoom App

   • Open the Zoom desktop app.
   • Click your profile picture > Settings > Audio.
   • Look for “Suppress background noise” and “Music and Professional Audio.”
   • If you see “Music and Professional Audio,” enable “Show in-meeting option to enable ‘Original Sound’.”
   • If you don’t see these options, continue to the next steps.

3. Enable Advanced Audio Settings on the Web Portal

   • Go to https://zoom.us/profile/setting and sign in.
   • Under the “Meeting” tab, scroll to the “In Meeting (Advanced)” section.
   • Look for “Allow users to select original sound in their client settings” and make sure it’s enabled.
   • Also, check for “High fidelity music mode” and “Echo cancellation” options and enable them if available.

4. Restart Zoom

   • After making changes, restart the Zoom app to see if the settings appear.

5. Check for Admin Restrictions

   • If you’re on a managed account (e.g., through work or school), your admin may have restricted access to certain audio features. If so, contact your Zoom admin to confirm.

6. Try a Different Device

   • If possible, log in to Zoom on another computer to see if the settings appear there. This can help determine if the issue is device-specific.

If you follow these steps and still don’t see the audio options, let me know which step didn’t work or if you see any error messages.

[MGSR]

Hi @Cillamarie!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @Cillamarie!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!