[BUG] Zoom crashes if the microphone frequency is high

[furtadopires]

Tested version: 6.3.5 (54827)

Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly.

Mic configuration: 1 channel, 24 bits, 192000 Hz

To reproduce:

- Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config

- Try to either make a call or open the settings in the audio session

- The call / settings window will instantly crash

Workaround

- Set the microphone to use a lower frequency (like 96000 Hz or lower)

[ExpertswhoJohn]

hi @furtadopires 

Thanks for this comment I will pass it on
all the best

John

[fahmi_ipb]

I'm having similar issue. This issue started to appear after I updated Zoom to v3.6.5. My mic has only one input format in Windows settings: 1 channel, 24 bit, 192k Hz.

Several tips I have tried:

1. Uninstall Zoom using ZoomClean and then reinstalling the latest version, does not work❌

2. Downgrade Zoom to older version, does not work, Zoom require latest version to login❌

3. Change input device format/freq, my mic does not have another format available in Windows settings❌

4. Send report through Settings > Statistics > Send Report

For now, I have to switch to other video conference solution while waiting for this issue to be resolved.

Reference:
https://community.zoom.com/t5/Zoom-Meetings/Zoom-Desktop-App-Crashing-lt-gt-Microphone-Condenser/td-...

[miker1]

Exactly same here!

Not having this issue in MS-Teams nor Google Meet; only happens in Zoom.

I hope a solution by Zoom.  This kind of devices were working fine some releases behind.

[Jimmy_3100]

I am running into this issue as well.