Apple TV Zoom app - meeting controls disappear during meeting

[seskally]

I feel like any kind of support for Zoom on Apple TV is pretty much non-existent, but here goes...

After I enter a meeting using the Zoom app on Apple TV the meeting controls show up at the bottom of the screen as expected. However within a few seconds they do 1 of 2 things.

1. They collapse so you can only see the Mute/Unmute button at the bottom of the screen. Here's the kicker. You can still scroll to the right through the buttons. You can hear the blip as you blindly go from button to button. They even work if you click. You just can't see anything except the Mute/Unmute button. So unless you have the menu memorized you have no idea where you're at.

2. The menu disappears completely and you can't get it back.

Using the Menu/Back button on the Apple TV remote takes you out of the app. If you click on the Zoom app icon, reopening the app, you get the menu back momentarily only to repeat the above steps.

I've yet to try restarting the Apple TV or reinstalling the app or logging off and back on. Just hoping someone has experienced this also.

[NickMuellerZoom]

@seskally apologies that this question/issue went unanswered.  In the future I would suggest opening a tech support case for this sort of issue.

That said, Zoom engineering has tried to reproduce your problem, and find they cannot.

I would suggest restarting your device (perhaps you already have), and ensuring it is running the latest version of Zoom for Apple TV.

If the issue is still reproducible, please open a support case and please also provide a video (e.g. recorded with a mobile phone) so the support engineer can see your experience.  Please also note whether you are using the AppleTV remote control, or using something else (e.g. the remote app for iPhone) to navigate the menus.