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Why is Zoom using Outlook to notify attendees of a meeting?

lessig
Newcomer
Newcomer

Super frustrating problem: When I am scheduling a Zoom meeting, I am adding the email addresses of my attendees in the Attendees box. But then, when I create Zoom opens up Outlook, and requires me to invite the invitees again. It then sends the invite from my the calender tied to the Exchange 365 account I have. 

 

But that is my work account. My Zoom account has nothing to do with my work email account. And I don't want invites coming from my work account. The calendar integration I have selected is a Google Account, not a Microsoft account. (see it here). Yet every time, no matter what I do, it sends invites by opening outlook and demanding I again enter the addresses. 

 

I suspect this might be due to a recent update (see it here). But I can't find any place to change what's described there. 

Help? I'm working on a Mac. You can see a screen recording of the problem here

4 REPLIES 4

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

Hi @lessig ,


Can I have some more info?
Do you have the Zoom Outlook plugin running?
Windows will open up your default email client when you click on an email, is this what is happening?
Have you started Apple intelligence? We are seeing some weird things happening due to that.

ALl the best

John


Thanks for the reply. I'm on a Mac. I don't have the Zoom Outlook plugin running on my machine. I fear maybe the Office 365 Administrator has installed it as a default. How can I see whether it has? My default email app is Spark Desktop (as set in the Mac Mail program). And I'm at the latest OS, so Apple Intelligence is present. I've not really used it for anything. 

Thanks for the reply!

 

I don't have the Zoom Outlook plug in running. I also don't see it running from the Admin plug ins. 

My default email is Spark Desktop, as set in Mail.

I do have the latest OS, so that has Apple Intelligence, but I've not used it for anything (I know of). 

 

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

OK, what I see is that you used the scheduler with Zoom, and Zoom created the event. It looks like you integrated your calendar with ZOom, and therefore, the appointment has been put in there for you.