Manual captions - help needed ASAP

[peatc]

Our nonprofit is hosting a webinar on Monday and multiple people on our team cannot figure out how to assign someone to type manual captions. We are a nonprofit for individuals with disabilities so this is vital.

We've followed the steps under "How to start manual captioning" but Host controls in step 3 is not there. The "In Meeting (Advanced)" settings have both manual and automated captioning enabled.. we also tried turning automated captioning off, but Host controls AND Enable manual captioner are nowhere to be found during webinars OR meetings. 

[ptc]

We're having the same issue - did you find a solution?

[MGSR]

Welcome to the Zoom Community @peatc! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

To use manual captioning, you would need to enable it first.

To enable manual captions for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under In Meeting (Advanced), click the Manual captions toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) If you want to prevent all users in the account from changing this setting, click the lock icon, and then click Lock to confirm the setting.
7. (Optional) Select the check boxes to enable additional features, then click Save:
   
   • Allow host to type or assign a participant to type
   • Allow use of caption API Token to integrate with 3rd-party Closed Captioning services

You may read more in this article.

Thank you, and have a fantastic day!