cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Manual captions - help needed ASAP

peatc
Newcomer
Newcomer

‎2024-03-21 12:05 PM - edited ‎2024-03-21 12:05 PM

Our nonprofit is hosting a webinar on Monday and multiple people on our team cannot figure out how to assign someone to type manual captions. We are a nonprofit for individuals with disabilities so this is vital.

 

We've followed the steps under "How to start manual captioning" but Host controls in step 3 is not there. The "In Meeting (Advanced)" settings have both manual and automated captioning enabled.. we also tried turning automated captioning off, but Host controls AND Enable manual captioner are nowhere to be found during webinars OR meetings. 

Topics:
0 Likes
3 REPLIES 3

ptc
Newcomer
Newcomer

‎2024-06-04 08:05 AM

We're having the same issue - did you find a solution?

0 Likes

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-06-10 03:37 PM

Welcome to the Zoom Community @peatc! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.


To use manual captioning, you would need to enable it first.

 

To enable manual captions for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Manual captions toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
  6. (Optional) If you want to prevent all users in the account from changing this setting, click the lock icon, and then click Lock to confirm the setting.
  7. (Optional) Select the check boxes to enable additional features, then click Save:


You may read more in this article.


Thank you, and have a fantastic day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes

meriment
Contributor III
Contributor III

‎2024-12-12 08:59 PM

You can either assign someone in the meeting or use APIs to programmatically type out manual captions. If you are not a developer but want to automate this there is a Zoom app, that lets you stream manual captions to a Zoom meeting or webinar.

0 Likes
Top