cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

External panelists not being able to get into Zoom

DaynaLoia
Newcomer
Newcomer

Whenever we host a webinar with external panelists, they always have issues joining and are forced to join as an attendee, and then I have to promote them to panelists. This makes it difficult to do a practice session prior to the webinar since I have to start the webinar to promote them. Any ideas of why this happens and how to make it so they can join as panelists the first time? I don't turn on the authentication to join, but would that make this stop happening?

2 REPLIES 2

jaustria
Community Champion | Employee
Community Champion | Employee

Hi DaynaLoia, welcome to Zoom Community! 🎉 For external panelists, they have a different invite link that is located during the creation of webinar. Once you have created a webinar, scroll down at the bottom and look for Invitations tab and you should also invite your panelists from there. 

Screenshot 2023-04-21 at 9.24.48 am.png

Pro Tip🔔: You can enforce your panelist them to use your virtual background and provide them name tags. It's located under Manage Appearance.

 

Article Here: https://support.zoom.us/hc/en-us/articles/115005657826-Adding-panelists-to-a-webinar

 

If this helped answer your inquiry, feel free to Accept this as a solution in order for our other community members to be assisted accordingly if they encounter this scenario.

natpratt
Newcomer
Newcomer

even when I followed these instructions, our external panelist had issues. Is there another reason this could be happening?