Why are some Zoom calls not appearing in the Zoom dashboard?

[NataliaMar]

Hello Zoom Community,

I am currently using the Zoom SDK integrated into my application to allow users to make calls. Recently, I encountered an issue where a call that was successfully registered in my database does not appear in the Zoom dashboard.

Here’s what I know:

• The call was recorded in my database with its corresponding ID, participants, and event details.

• The events logged in my database

• Despite these events indicating that the call was initiated, recorded, and completed, I cannot find any trace of this call in the Zoom dashboard when filtering by the call ID.

This is particularly confusing because the presence of recording.completed suggests that the call was successfully recorded. However, there is no record of it in the dashboard, and API calls to retrieve details about this meeting do not return any data.

Questions:

1. What could have caused this call to not appear in the Zoom dashboard?

2. Is there a way to retrieve more information about this call, such as its recording or logs, even if it doesn’t appear in the dashboard?

3. Are there specific scenarios where Zoom might not register a call in the dashboard, even if the SDK events indicate it was completed?

Any guidance or insights into this issue would be greatly appreciated. Thank you in advance for your help!