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Having trouble while enabling Omni channel Sync in Zoom Contact Center

Janu_
Newcomer
Newcomer

‎2024-07-24 04:36 AM - edited ‎2024-07-24 04:37 AM

Previously my org has omni-channel enabled and having Presence Statuses. I'm trying to enable Omni channel Sync in Zoom contact center and map the Contact Center Integration (CCI) Callbar Status field to Salesforce Status field and saving it. It's throwing error as 'Please set Omni-Channel relation'.

How can I resolve that error? 

 

Any help is appreciated. 

 

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Betty01
Newcomer
Newcomer

‎2024-08-15 12:16 AM

If you're having trouble enabling Omni-Channel Sync in Zoom Contact Center, it could be due to configuration issues, permission restrictions, or connectivity problems. Ensure that all necessary settings are correctly configured, and check for any system updates or support documentation to troubleshoot the issue.

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