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Cannot enable Zoom App SDK for my Zoom Contact Center app

strager
Explorer
Explorer

I am trying to follow this guide to create an app which integrates with Zoom Contact Center: https://developers.zoom.us/docs/contact-center/apps/create-zcc-apps/#step-3-select-zoom-products-and...

 

Step 3 substep 4 says the following:

In the In-client App Features section, select the Zoom features available to your app users in the Zoom client. To build Contact Center apps, it is mandatory to use Zoom App SDK; enable Zoom App SDK and select + Add APIs to add APIs and events.

 

Problem: I cannot check the Zoom App SDK option. It says "This feature is not available based on the product you select.". Here is a screenshot: https://imgur.com/53D7UcP

 

I do have "Contact Center" checked under "Select where to use your app" per step 1 substep 1: https://imgur.com/3tQFLIe I also have added Home URL which is valid according to the OWASP checks.

 

Question: How do I check the Zoom App SDK option for use with Zoom Contact Center? Is the guide outdated? I think I do not want my app to work with Team Chat or Rooms, but I am not sure.

 

1 ACCEPTED SOLUTION

Ah, I didn't realize there was a separate developer forum. I posted my question there: https://devforum.zoom.us/t/cannot-enable-zoom-app-sdk-for-my-zoom-contact-center-app/114742

View solution in original post

2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @strager,

Welcome to the Zoom Community! We're glad to have you here.

Regarding your concern, it would be best to post it at the Developer Forum.

Have a great day. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

Ah, I didn't realize there was a separate developer forum. I posted my question there: https://devforum.zoom.us/t/cannot-enable-zoom-app-sdk-for-my-zoom-contact-center-app/114742