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Missing User email and id in Zoom Webhook Notifications

AliWTA
Newcomer
Newcomer

Hi Community,
I'm encountering an issue with Zoom webhooks while trying to retrieve participant data for meetings. I've set up webhook subscriptions and defined the necessary events, but the data I receive lacks essential information such as email and ID for participants. Even after testing by logging into Zoom first and then joining meetings, the email field remains empty.

Here's a sample payload I receive:

{

"payload":{

"account_id":"-123",

"object":{

"uuid":"456==",

"participant":{

"user_id":"789",

"user_name":"iPhone (7)",

"participant_user_id":"",

"id":"",

"join_time":"2024-03-19T03:14:26Z",

"email":"",

"participant_uuid":"101"

},

"id":"102",

"type":2,

"topic":"webhook testing",

"host_id":"abx",

"duration":30,

"start_time":"2024-03-19T02:56:50Z",

"timezone":"America/New_York"

}

},

"event_ts":123123,

"event":"meeting.participant_joined"

}

 

As you can see, even after logging into Zoom before joining the meeting, the participant's email field is empty. I've verified this behavior multiple times but still encountered the same issue.

 

Has anyone else experienced this problem? Any insights or suggestions would be greatly appreciated.

 

Thank you!

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