Host not receiving email confirmations when someone schedules

[smarkwallace]

Hello,

I am really confused about something. I don't get any confirmation emails when someone schedules a Zoom through the scheduler. I am guessing they get a link but I don't receive anything. I have looked at the settings and everything looks good. What am I missing? On the notifications area, the default options are greyed out and can't be edited. On some of the other settings I see options for sending to invitee and host. When I did a test at the beginning, I did receive an email. Any thoughts?

Stephen

[tomshubert]

I have had this same issue, off and on, going back months.  For the last several days I have been trying to set up an account for a user in a client company and the log search of incoming email to the email server shows nothing from Zoom.  All other incoming emails are logged, so I know that Zoom is simply not sending out the confirmation.  I have no idea how to solve this problem.