Missing option to enable AI Companion

[Tomhklab]

Hi,

I've both Admin and Owner access to my agency's zoom company portal.

We have Zoom One Business licenses, which should meet the prerequisite to use the feature.

I'm trying to enable Zoom AI Companion so we can try out Meeting Summary, but I do not see the option in Account Setting.

I would greatly appreciate it if someone can assist me in this.

Thanks.

[maggiesue]

Same! Mine says it's locked by the "admin", but I'm a single account, so that doesn't make sense. So frustrating.

[maggiesue]

I submitted a helpdesk ticket and got it figured out!

As the owner of your account, you can unlock/configure this in Admin's Account Management then the Account Settings page on the left navigation menu of the Zoom website/web portal as you may refer to below:

1. Sign in to the Zoom web portal 
2. Click Account Management then Account Settings.
3. Click on the AI Companion tab.
4. Under Meetings, click on the Meeting Summary with AI Companion toggle to enable. You can leave the lock icon ON to have it mandatorily enabled in your Personal Settings.

[Tomhklab]

The problem is i don't see AI Companion on step 3.

I have General, Meeting, Recording, Mail & Calendar, Audio Conferencing, Team Chat, Zoom Apps, Zoom Events, and Survey. AI Companion is not listed.