Help - Group Level Setting for Automatic Call Recording not Working

[aaw_it]

Hi. I wanted to have a specific set of users to always have automatic call recording enabled. I thought that I could do this by creating a "Group" in Zoom, and setting the Automatic Call Recording option to "On", and then assigning users to it. When I did that, the calls were not recorded though. If however, I go into each user individually, and go under their "Policy" setting, I can enable it there and it works, but I'd prefer not to have to manage this setting for each individual user. Is there any other way to apply the automatic call recording setting to a group of users? or is their something I could me missing that's causing the group setting to not be applied? I've tried locking it, as well as disabling it and turning it back on again.

[sparrow · Accepted solution]

In the group and Zoom phone tab, did you activate the group? It'll say " Not Activated When activated, group policies will take precedence over site policies. If members are part of multiple groups, the primary group will take precedence..."

[aaw_it]

Wow! Thank you! Thank you! Thank you! Thank you! Thank you!  I stared at that screen so many times and never noticed that! You are awesome. Again, thanks so much!