Difficulty Sharing Clipboard in Zoom | Windows | All Versions

[FelixFTW]

Hello Zoom Support,

I’m with Dell Enterprise Support, and clipboard sharing has become a recurring challenge across multiple customer environments using the Zoom Desktop App on Windows (all versions).

Here are the key issues we encounter regularly:

1. Missing "Remote Control" Button
   Even when screen sharing is active, some users do not see the "Remote Control" option in the meeting controls.

2. Missing "Share Clipboard" Option
   In many cases, the "Share Clipboard" feature is absent from the three-dot (...) menu, even when remote control is active.

3. Inconsistent UI Behavior
   These issues are expected in the web interface, but they occur frequently in the desktop app as well—causing confusion and delays.

4. Support Impact
   These inconsistencies make remote troubleshooting extremely difficult. In one recent session, it took 45 minutes, involving 3 support engineers and 2 customer-side techs, just to locate the correct option.

---

💡 Feature Request

One potential solution would be to introduce:

• A keyboard shortcut for customers to quickly enable clipboard sharing.
• A keyboard shortcut for support engineers to request clipboard sharing from the customer.

This would significantly reduce support time and improve the remote assistance experience.

---

This level of friction is unacceptable, especially when compared to the seamless experience offered by Webex and Microsoft Teams. We urgently need:

• Clear documentation on how clipboard sharing is supposed to work across platforms.
• A reliable way to ensure these options are available during support sessions.
• Streamlined access to clipboard sharing features.

Thank you for your attention to this matter. We’re happy to host test sessions if needed.

Best regards,
Terry Musser
Technical Support Engineer 2
Dell Enterprise Support