AI reporting for Call center

[HollyRamey]

Hello,

Does anyone know where to find AI reports for the following AI tools? Consumer sentiment and agent talk metrics?

[Josh_Stanley]

@HollyRamey , you may have better luck tagging this discussion to Contact Center.  I believe that Customer Sentiment is a functionality of Quality Management.  If you have that licensing, you should see a separate tab in your administration panel which would allow reporting access by engagement.

Agent Talk Metrics are likely going to be in the Analytics & Reports tab, although there is a "Logs" tab inside of Contact Center that has additional reporting you may find what you are looking for there as well.

[CarlaA]

Hi @HollyRamey, 

Were you able to review @Josh_Stanley's response? If you found this response helpful, please mark it as the accepted solution so others in the Zoom Community can easily find this answer. Thank you!